Communicating and Dealing Effectively With Difficult and Challenging Personalities

Every organization has individuals who present roadblocks and challenges to effective personal communications and to harmonious work environments. This presentation demonstrates how to effectively communicate and to deal with challenging and difficult individuals. Having tested the communications styles of more than 2,000 professionals in seven countries, Byron describes those skills vital for effective face-to-face communications while improving relations with pressure sensitive and time-stressed individuals – in both the working and non-working environment.