How To Make Crucial Conversations Work For You

Have you ever been involved in a face-to-face discussion where the stakes are high, opinions are strong and emotions run rampant? How well you handle these conversations impacts your reputation and can even make or break your career. While you may find yourself working with unreasonable colleagues, providing input on sensitive subjects, disagreeing with someone, or persuading an emotional stakeholder to your point-of-view, these conversations can work to your advantage – when you know how to handle crucial conversations. This presentation demonstrates how to resolve disagreements, build acceptance, and overcome resistance while communicating face-to-face in a dignified, professional manner.